"Processing time" refers to the timeframe required to make the product. This can vary greatly depending on workload. Please refer to the announcement bar at the top of the website to know the current processing time.

For tier 3 & 4 sets - A mockup sketch will most likely be required prior to starting on the set to ensure the design is what you're after!

"Shipping time" refers to the timeframe during which the package has been aquired by the shipping company.

Standard shipping: 2-8 days
Express shipping: 1-4 days

Please note that the shipping times are only an estimate as we cannot be responsible for any delays caused by the shipping company.

Orders are shipped out every Tuesday (except public holidays, where these orders will be shipped out on the next business day).

All orders are shipped from Melbourne, Australia and shipping is within Australia only.

We are not liable for any orders that are lost or incorrectly delivered as a result of incomplete or incorrect shipping address - these orders are not refundable.

As each set (whether 'ready to order' or 'custom order') is tailored specifically for you and made to order, there are no returns, exchanges or refunds available.

Refunds may only occur if there is a fault(s) with the product (this refers to the actual nails themselves). If this is the case, please get in contact with me immediately via email with information on the fault and corresponding photo evidence. Please be aware that this may only be taken into consideration upon first opening and before use - general wear and tear is not considered a fault.

Sticky tabs: use for 1 - 7 day wear, will cause minimal to no damage to your custom nail set and offers high reusability.

Nail glue: use for 1.5 - 3 week wear, will cause glue residue on the custom nail set but can still be reused if evenly buffed off.